Overview
This policy applies to Senatove Goods downloadable digital products.
Digital products
Digital products are delivered electronically and cannot be physically returned.
When we can help
Please contact us if you need help accessing a purchase or if there is a delivery or file problem.
Refund situations
We normally do not provide change-of-mind refunds after digital access has been granted. We can review cases where you were charged more than once, successful payment did not provide access because of a Senatove-side issue, a delivered file is corrupted and cannot reasonably be replaced, the wrong product or file was supplied, or the product is materially different from its published description.
Non-refundable situations
After access is granted, refunds are normally not available solely because you changed your mind, no longer need the product, expected features not stated in the description, lack compatible software or skills where requirements were disclosed, or have already used, copied or downloaded the files.
Payment-provider refunds
Where a payment provider is involved, any refund is handled through the applicable payment process. Manual USDT payments may require payment verification before a resolution can be completed.
How to request help or a refund
Email costasenatov@gmail.com with your order number, the email used for purchase, a description of the problem and supporting screenshots or details where useful. We will first troubleshoot, then restore access or provide the correct or replacement file where possible, and refund when the issue cannot reasonably be resolved or applicable law requires it.
Processing
We will review the request and communicate the next step. No arbitrary universal refund deadline is promised by this policy.
Mandatory consumer rights
Nothing in this policy limits mandatory consumer rights that apply by law.
Contact
Refund and access support: costasenatov@gmail.com. See also the Digital Delivery Policy.
Last updated: 27 September 2026